After our initial freak-out, the VDM team have sat down to chat about what we can do to help our customers as the world responds to COVID-19.
We love the planet and the people and animals that live in it and have always felt a social responsibility to look after it. As you know our fabrics are made from 100% post-consumer waste and now, we feel we have even more of a social responsibility to ensure the health and safety of ourselves and you – our amazing customers.
Our entire HQ team is practicing social distancing & mask wearing, but we are committed to ensure that we can deliver to you, as we always have, with no disruptions whatsoever.
We’re still here to answer all your questions (via email, live chat & DM’s), delivering a little ray of sunshine into your life to curb the boredom.
Whether you need a new bikini to chill by the pool during self-isolation, for that mirror selfie or the latest TikTok challenge, your next look is in our capable (clean!) hands.
Our warehouse will be processing international and domestic orders as usual while they continue to maintain the highest standard of hygiene.
There are slight changes to how you receive your parcel such as removal of ‘signature on delivery’ service.
Australia: Your parcel can now be delivered without signature to minimize contact and spread of the virus. However, if you are required to pick up at your local post office, you will still need to be present but the staff member will sign on your behalf. For more detailed information, please see the Australia Post policy via their website and to give back as a thank you for your continued support, we are now offering Free Standard Shipping on all orders over $50.
International: EXPRESS. For more detailed information, please see the FedEx policy via their website.
Our Express Service with FedEx is not experiencing delays and we recommend selecting this service for all orders outside of Australia.
We have also extended our returns from 20 days to 60 days until further notice. We have always laundered all returns, and this will not change so you can relax knowing that all items are processed with the highest standard of hygiene & safety.
Please feel free to contact us with any questions.
Of course, we have also been affected, but we are taking this time to breathe and appreciate the small things; to bunker down so life can get back to normal as soon as possible.
Sending our thoughts and best wishes to everyone.
Remember we’re all in this together and we will come out on the sunny side!