FAQs

Unfortunately, due to the high volume of orders, we are unable to make changes to your order. So please take reasonable steps to ensure all the items included in your order and shipping details are entered correctly. 

Due to the high volume of orders, we cannot guarantee the iems you purchase during the sale will be available for exchanges. Therefore, all items purchased during Black Friday Sale are considered final sale and cannot be returned, exchanged, or refunded unless faulty. If you require any assistance with your order, please contact us at admin@vdmthelabel.com. 

All discount codes will be temporarily paused during the Black Friday sale. 

Yes, you can use your store credits or gift card during the sale. 

During Black Friday, due to the high volume of orders, please allow up to 5 days for your order to be dispatched. Once dispatched, you will receive a tracking number to your email address.

Our swimwear is handmade with care to guarantee premium quality. If you have any concerns about a faulty or damaged item, please email us at admin@vdmthelabel.com, and we’ll address the issue promptly!

Due to high demand during our Black Friday Sale, shipping times may be longer than usual. We appreciate your patience and understanding as we work to get your order to you as quickly as possible.

Please allow up to 3 days for your order to be dispatched. After that, we will use USPS for your delivery.

Once your order has been shipped, you’ll receive an email with your tracking number. If you haven’t received this email, please contact us at admin@vdmthelabel.com or use our live chat, available from 9am-5pm Melbourne AEST.

If you’re in between sizes, we recommend opting for the larger size for more coverage and comfort. If you prefer a cheekier look, you can choose to go down a size. Keep in mind that sizing can vary by style, so it’s helpful to check our size chart and read customer reviews for additional guidance.

For specific recommendations, feel free to use our live chat or contact us at admin@vdmthelabel.com.

We will ship your order once all items are available. If you wish to receive your available item before the pre-ordered one, please place two seperate orders