Returns Portal

RETURNS POLICY:

 

UNITED STATES:
    • You have 30 days from your order date to request a return. All requests must be submitted within this window, as we cannot process returns beyond this time frame.
    • Full-priced items purchased online are eligible for a refund or store credit, minus original shipping costs. (Please note, a flat fee of $4.95 will be also deducted if you wish to choose the refund option)
    • Items purchased with VDM loyalty discounts (including welcome codes, abandoned cart discounts, and rewards) are also eligible for store credit.
    • Please note, items marked as sale or bought during a store wide sale are final, meaning that no returns, exchanges, or refunds.
    • Customers are responsible for return shipping costs.

 

ELIGIBLE ITEMS:
Ensure that you meet our returns criteria before posting back your item, If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost.
    • All returned items must be in their original condition—unused, unworn, with tags and packaging intact.]
    • Customers are responsible for covering return postage, and return shipping costs are non-refundable.
    • Items must be received within 14 days of your submission
    • Once we receive and inspect the returned item(s), a store credit will be issued within 5-7 business days.

 

RETURNS PORTAL:
US CUSTOMERS CLICK HERE 
*In the unlikely event you receive a damaged or incorrect item, please contact us immediately at admin@vdmthelabel.com so we can promptly resolve the issue.