FAQs

GENERAL

What does pre-order mean?

What if some of the items on my order are pre-order and some are not?

Can I join a waitlist for sold out items?

Can I change my order after I have placed it?

What if the item I want to change my order to is sold out?

Can I cancel my order?

Can I exchange an item?

So, I can’t do a straight swap?

Please explain the shipping to me – what is the difference between Standard & Express?

Do you recommend I select Express Shipping over Standard?

What can I do if I select Standard Shipping by mistake?

Can you help me if I select Standard Shipping and my parcel feels like it taking forever to arrive to me?

What happens if my parcel is lost in transit?

If I track my parcel and it has scanned as being delivered but I haven’t received it, what can you do?

Do I have to cover duties and taxes charged to me by my government?

Can I have a refund?

Is there an expiry date on my credit note?

How do I use my credit note?

How do I know what size I am?

Where are the bikinis made?

How are your bikinis sustainable?

How do I wash my bikinis?