Pre-order items are released for sale prior to the stock arriving into our warehouse, with an estimated shipping time. We do everything we can to work with our factories to deliver to you on time, however on occasion there are delays with stock being held up in customs, courier delays etc.  These delays can be unfortunate but are out of our hands and are not grounds for cancellation or refund.

If you have placed an order with both pre-order items and in-stock items, your in-stock items will be secured until your entire order is ready to be shipped.  If you would prefer some of your order sent earlier please contact us to split the shipment or place 2 separate orders.

Yes, we have handy Notify Me function under each product online.

You can enter your email address and we will email you when the item has been re-stocked.

Yes, if you email us at any time prior to your order being dispatched we can make amendments providing the stock you want is available.

We can provide you with a credit note to order the item at a later date when it is next available for sale.

Yes! You are welcome to cancel your order and we can issue you with a credit note.

We do not offer refunds for change of mind or orders placed my mistake. We recommend you check your order prior to finalizing it.

Yes! The process is very easy. Please return the item to us and as soon as we receive it, we will issue you with a credit note to order another piece.

Hygiene and our customers’ safety is super important, so items can’t be returned if the hygiene sticker has been removed or is dirty. Please try all your bikinis on with underwear. Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a credit and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

All returned items should be sent in their original condition and packaging, including tags.

Returned items are your responsibility until they reach us, so make sure they're packed up properly and ensure that you get proof of postage in case you need to contact us about your return. We're not responsible for any items that are lost on the way back to us.

No, we find it best to issue you with a credit note to go shopping. If you would like a different size or colour, please return your unwanted item and place a new order.

Standard Shipping is a Postal Service (not a courier service) provided by DHL via Local Post all over the world. This means that it is handled by the local postal service of each country that it passes through to get to you. Pre-covid this service usually took 7-12 working days from the time it leaves our warehouse until the time it arrives to you, however currently this service is experiencing delays of up to 40 working days. This also means that you can’t always track the parcel through DHL and sometimes you will receive more up to date tracking via the local postal network.

Express Shipping is a service offered through FedEx and has a shipping time of 2 days to 8 days depending on your location – currently there are no delays on this service.

Absolutely! We do not recommend Standard Shipping at this time.

No worries at all. You can email us at admin@vdmthelabel.com and we can send you an invoice to upgrade to Express Shipping prior to your order been dispatched, as unfortunately we are unable to upgrade after an order has left our warehouse.

We will do everything we can to locate the parcel for you and give you up to date tracking information however we take no responsibly for delays in parcels arriving and this is not grounds for a refund or replacement.

If the carrier officially declares the item as lost, we request written confirmation. At that point, we can provide you with a credit note to reorder your pieces.

Sadly, there is nothing we can do. If the courier declares the item as delivered, then we have to take their word for it that it was delivered to your mailbox, hallway, doorman, local post office etc. For this reason, we recommend selecting Express Shipping as this is a secure service. We do not take responsibility for items stolen from public areas and mailboxes.

Any fees collected from government bodies need to be paid directly to them by the customer.

At this stage we do not offer refunds however we do understand that circumstances change so we have a very open return for credit policy & our team is here to help you regarding your order.

No, there is no expiry date and you can use it to buy anything online, including items that are in our warehouse sale.

You will have received an email with your credit note (please also check your spam folder). Enter your unique code into the gift voucher section at checkout.

We have an extensive size guide online that breaks down the sizing per style.  If you need further help, you are welcome to email admin@vdmthelabel.com and we will get back to you during Australian business hours.

They are made with love in Bali, Indonesia.

Our bikinis are made from fabric that is made from recycled plastic bottles & fish nets dragged from the ocean. In fact, around 10 plastic bottles go into each bikini and for every 1,000kg of fishing nets we can produce 10,000 bikinis.

Cold hand wash.

Washing in warm water may make your print lose vibrance.

Yes, please refer to our stockist page.