Shipping Policy

** We are currently experiencing delays in the USA and to destinations serviced via the US (such as Canada and Mexico).

FedEx's main hub in Memphis (MEM) has been under pressure with increased international volumes as well as US domestic air volumes that have gone up due to COVID.

There are also delays with clearance as customs agents are working from home and the number of people off sick has increased due to COVID.

Additionally tranship airports in the US are also experiencing handling delays due to staff absenteeism, new COVID protocols and volumes.

USA & CANADA

FEDEX Express Shipping $25.00 USD

We are currently offering heavily discounted express rates, on all orders and FREE EXPRESS Over $200. 

Please allow 2-5 Business days.

*Due to COVID-19 there may be a delay of 2-4 business days.

Tracking is available via the Fedex website.

UK

FEDEX Express Shipping $25.00 USD

We are currently offering heavily discounted express rates, on all orders and FREE EXPRESS Over $200. 

Please allow 2-5 Business days.

ASIA Pacific

DHL ECommerce  $11.50 USD

We are currently offering heavily discounted express rates, on all orders and FREE EXPRESS Over $200. 

Please allow 2-7 Business days.

WESTERN EUROPE (ECommerce)

We are currently offering heavily discounted express rates, on all orders and FREE EXPRESS Over $200. 

Please allow 2-7 Business days.

SPECIAL CONDITIONS :

Russia 

All shipping addresses must be a commercial address not residential

Qatar, Oman, Papua New Guinea, Saudi Arabia, UAE

Only P.O Box Addresses

All final prices will show  in USD.

*Shipping times are estimated and will vary based on your location, VDM The Label are not responsible for delays caused by incorrect information provided, payment verification process, external factors effecting our courier or factors beyond our control such as delays caused by COVID-19

*Once the parcel has been handed to our shipping partner. VDM The Label are no longer liable for the package, in the case of the package declared lost or damaged by our shipping partner VDM will offer a Store Credit to replace your original Items.

*Estimated delivery time does not include customs delays or orders held by customs officials. If this unlikely event occurs please email Admin@vdmthelabel.com and we will investigate on your behalf.

*Please check your billing and shipping information carefully before you place your order, we are unable to make changes to an order once the order has been placed including pre-ordered items.

*VDM The Label are not responsible for Taxes and duties that may be applied by customs or postal authorities in your destination country of delivery, all payment of taxes and duties are the responsibility of the purchaser.

We recommend checking your local customs website for more information.

*It is our first priority to ensure deliveries are sent as early as possible, orders placed before 12pm AEST will be shipped the same day, orders placed on the weekend or Australian public holidays will be shipped the next business day.

*Orders containing pre-order items will be held in our warehouse until the entire order is ready to be shipped.

TRACKING

All International express orders will be shipped with FEDEX. Once we hand over your order to FedEx and provide you with the tracking number, your items are now in the hands of FedEx.  You can track your package all the way to your doorstep by clicking on this link: TRACK YOUR PACKAGE