Shipping Policy

***Please note that due to COVID-19 there may be delays to regular delivery delivery times.To help we are offering FREE STANDARD SHIPPING on orders over $50 (exluding sale period).  If you require your order quickly we recommend you choose the EXPRESS SHIPPING option. We have heavily discounted Express shipping to help out as much as we can during these times. 

Please note that STANDARD SHIPPING is a POSTAL SERVICE (not a courier service) This means that you cannot always track it via the DHL website.  You must track it via each country's local postal service that the parcel transits through.  For this reason the VDM team cannot estimate delivery times as it varies by location.

Due to COVID-19 this service is experiencing lengthy delays beyond the usual 7 - 12 days and tracking has also bee affected due to the amount of international freight on hold at international sorting hubs.  Some of the carriers are unable to open enquiries at this time. On average standard shipping is experiencing delays from 2-8 weeks depending on each country, due to a huge back log in the postal network as a result of COVID -19. by selecting standard shipping you are agreeing to these delays, as advised. 

Again - the VDM team strongly advises that you order an express service during COVID-19, and we have reduced rates to help cover these charges. 

USA & CANADA

DHL E-Commerce $11.50 USD

Please allow 7- 12 business days. 

Due to COVID-19 this service is experiencing lengthy delays and on average we estimate that shipping may currently take between 2-7 weeks from the time your ordered is fulfilled. We strongly advise express over standard shipping 

Tracking is available via DHL and then via USPS.

DHL or FEDEX Express Shipping $25.00 USD

We are currently offering heavily discounted express rates, on all orders and FREE EXPRESS Over $200. 

Please allow 2-5 Business days.

*Due to COVID-19 there may be a delay of 1-3 days.

Tracking is available via the DHL / Fedex website.

UK

DHL E-Commerce $11.50 USD

Please allow 7- 12 business days. 

Due to COVID-19 this service is experiencing lengthy delays and on average we estimate that shipping may currently take between 2-7 weeks from the time your ordered is fulfilled. we strong advise express over standard shipping 

DHL or FEDEX Express Shipping $25.00 USD

We are currently offering heavily discounted express rates, on all orders and FREE EXPRESS Over $200. 

Please allow 2-5 Business days.

ASIA Pacific

DHL ECommerce  $11.50 USD

Please allow 5 - 12 business days.

Due to COVID-19 this service is experiencing lengthy delays and on average we estimate that shipping may currently take between 2-7 weeks from the time your ordered is fulfilled. we strong advise express over standard shipping 

DHL or FEDEX Express Shipping $25.00 USD-

We are currently offering heavily discounted express rates, on all orders and FREE EXPRESS Over $200. 

Please allow 2-7 Business days.

WESTERN EUROPE (ECommerce)

DHL ECommerce $11.50 USD

Please allow 5 - 12 business days. 

Due to COVID-19 this service is experiencing lengthy delays and on average we estimate that shipping may currently take between 2-7 weeks from the time your ordered is fulfilled. we strong advise express over standard shipping 

DHL or FEDEX Express Shipping $30.00 USD-

We are currently offering heavily discounted express rates, on all orders and FREE EXPRESS Over $200. 

Please allow 2-7 Business days.

ALL OTHER DESTINATIONS 

DHL ECommerce $20USD

Please allow 9 - 14 business days. 

SPECIAL CONDITIONS :

Russia 

All shipping addresses must be a commercial address not residential

Qatar, Oman, Papua New Guinea, Saudi Arabia, UAE

Only P.O Box Addresses

All final prices will show  in USD.

*Shipping times are estimated and will vary based on your location, VDM The Label are not responsible for delays caused by incorrect information provided, payment verification process, external factors effecting our courier or factors beyond our control such as delays caused by COVID-19

*Estimated delivery time does not include customs delays or orders held by customs officials. If this unlikely event occurs please email Admin@vdmthelabel.com and we will investigate on your behalf.

*Please check your billing and shipping information carefully before you place your order, we are unable to make changes to an order once the order has been placed including pre-ordered items.

*VDM The Label are not responsible for Taxes and duties that may be applied by customs or postal authorities in your destination country of delivery, all payment of taxes and duties are the responsibility of the purchaser.

We recommend checking your local customs website for more information.

*It is our first priority to ensure deliveries are sent as early as possible, orders placed before 12pm AEST will be shipped the same day, orders placed on the weekend or Australian public holidays will be shipped the next business day.

*Orders containing pre-order items will be held in our warehouse until the entire order is ready to be shipped.

TRACKING

All International ECommerce  orders will be shipped with DHL. Once we hand over your order to DHL and provide you with the tracking number, your items are now in the hands of DHL. 

All International express orders will be shipped with DHL. Once we hand over your order to DHL and provide you with the tracking number, your items are now in the hands of DHL.  You can track your package all the way to your doorstep by clicking on this link: TRACK YOUR PACKAGE